{"id":90,"date":"2009-07-12T16:53:39","date_gmt":"2009-07-12T23:53:39","guid":{"rendered":"http:\/\/www.funk.co.nz\/blog\/?p=90"},"modified":"2009-07-12T16:53:39","modified_gmt":"2009-07-12T23:53:39","slug":"puhoi-tollroad-signup-form-is-a-nightmare","status":"publish","type":"post","link":"https:\/\/www.funk.co.nz\/blog\/rants\/puhoi-tollroad-signup-form-is-a-nightmare","title":{"rendered":"Puhoi Tollroad Signup Form is a nightmare"},"content":{"rendered":"<p>Here's my experience:<\/p>\n<ul>\n<li> try to login<\/li>\n<li> don't know my username, so i trigger forgot username<\/li>\n<li> enter my username, press enter.<\/li>\n<li> nothing happens (its because pressing enter means \"cancel\")<\/li>\n<li> so i try again but this time i click the right button with mouse<\/li>\n<li> site says \"The identification you entered is not correct\" which is not a standard error. it shoudl either say \"the password has been emailed to you\" or it should say \"user not known\".<\/li>\n<li> click back to homepage.<\/li>\n<li> can't even find mention of the tunnel on the homepage at http:\/\/www.nzta.govt.nz\/ (why the link to \"home\"? this isn;'t the home!)<\/li>\n<li> find my bookmark and navigate back to <span style=\"font-size: x-small; font-family: Arial;\"><a href=\"http:\/\/www.tollroad.co.nz\/\" target=\"_blank\">www.tollroad.co.nz<\/a><\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> click \"open an account\"<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> skip past reading a massive block of text then click \"next\" (im sure ive done this once before)<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> now i am at https:\/\/tolling.nzta.govt.nz\/RegisterPrepay.aspx but i notice this form doesn't support Firefox Auto-fill. Nice - i'll have to fill it by hand.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> now i am being asked for my date of birth! wow that's impressively oppressive. what on earth is the justification for this?<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> then i see \"secondary customer\"! what is this? do i need to fill this? im not sure lets just click \"Next\" and hope for the best.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> This form has 13 elements including the submit buttons, this is such bad design. Many of these elements should be left blank for many people.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> First try see's that somehow i didnt enter my email twice. do this now.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> Yay, i have made it to the next page.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> now i see the confirm screen where i get to choose my login name.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> now i can add a vehicle, so i put my license plate number.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> the design of this screen is also really bad - although i only have 1 field to fill in, i can't see the submit button its below the fold and needs to be scrolled to.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> when i click next it says \"You must add at least one vehicle to continue\" - WTF? <\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> what i had failed to do, was click \"add vehicle\" - perhaps this is why the continue button is being hidden down the page? nice.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> now to add my motorcycle also... hmm somethings up here i can't.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> oh here's my problem - ive just registered my car as a motorcycle. Nice.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> so i proceed to add the license number of my bike again.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> yes now its looking slightly better - both vehicles entered, but they are both showing as motorbikes.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> so i delete the car.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> then re-enter it, this time selecting Car as the type, and choosing Car and add again.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> now its looking better - two vehicles, both correctly set.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> click \"next\".<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> Enter setup amount. No mention of if this expires. WTF?<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> I'm pretty certain this money expires at some stage, so i will try to leave all of this blank and press next.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> No - it says \"The amount must be greater than zero\". WTF?<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> NOW I AM COMPLETED STUCK AND REACHING FOR THE TELEPHONE<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> probably by the time i have gotten off the phone my cookie will have expired and this whole 30min process rendered a waste of time.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> luckily after my phone call the sesson is still active.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> i try to fill in $20 and nothing for \"auto topup\" but aren't allowed. i have to set it to auto-topup. nice.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> then i enter my credit card details and everything goes pretty smoothly.<\/span><\/li>\n<li><span style=\"font-size: x-small; font-family: Arial;\"> at the very end i can see my login details breifly. i forgot to write mine down so hopefully these have also been emailed to me.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: x-small; font-family: Arial;\"> Overall, bit of a nightmare process, especially that nasty 13 part form that needs to know some pretty personal details. Probably one of the worst signups ive done for quite some time.<\/span><\/p>\n<p>I'd strongly not recommend anyone ever try this. Probably best to just drive through the tunnel and pay after.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here&#8217;s my experience: try to login don&#8217;t know my username, so i trigger forgot username enter my username, press enter. nothing happens (its because pressing enter means &#8220;cancel&#8221;) so i try again but this time i click the right button with mouse site says &#8220;The identification you entered is not correct&#8221; which is not a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-90","post","type-post","status-publish","format-standard","hentry","category-rants"],"_links":{"self":[{"href":"https:\/\/www.funk.co.nz\/blog\/wp-json\/wp\/v2\/posts\/90","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.funk.co.nz\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.funk.co.nz\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.funk.co.nz\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.funk.co.nz\/blog\/wp-json\/wp\/v2\/comments?post=90"}],"version-history":[{"count":0,"href":"https:\/\/www.funk.co.nz\/blog\/wp-json\/wp\/v2\/posts\/90\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.funk.co.nz\/blog\/wp-json\/wp\/v2\/media?parent=90"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.funk.co.nz\/blog\/wp-json\/wp\/v2\/categories?post=90"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.funk.co.nz\/blog\/wp-json\/wp\/v2\/tags?post=90"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}